Customer Service and Commonly Asked Questions

Q: What is RPA, Inc.?
Q: How does it work?
Q: When do I get reimbursed?
Q: What do I need to submit to get reimbursed?
Q: Where do I send my claim?
Q: If I have a question about a claim, whom do I call?

Q: What is RPA, Inc.?

A: RPA stands for Reimbursement Plan Administrators. We are an administration company specializing in dental reimbursement plans providing employers with an alternative to "traditional" dental insurance plans. We are not an insurance company.
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Q: How does it work?

A: Employers hire RPA, Inc. to process their employees' dental claims. The employee receives their dental services from the provider of their choice. The employee pays for the services at the time of service, often resulting in a discount from their provider. The employee submits a claim and proof of payment to RPA, Inc. who then processes the claim and informs the employer of the amount to reimburse the employee.
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Q: When do I get reimbursed?

A: Reimbursement occurs on a schedule established by the employer. Please check with your Personnel or Human Resources department for the schedule.
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Q: What do I need to get reimbursed?

A: A completed claim form, a detailed billing and proof of payment.
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Q: Where do I send my claim?

A: You may mail your claim to:

RPA, Inc.
PO Box 781
Maple Valley, WA 98038

Or, you may fax your claim to:

(425) 432-7004
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Q: If I have a question about a claim, whom do I call?

A: You may call RPA, Inc. at (425) 432-7002. Alternately, you may submit your question HERE. You will receive a response within two (2) business days, usually sooner.
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